Frequently Asked Questions
Find answers to common questions about thalionexaro's expense tracking platform
Platform Basics
+What is thalionexaro and how does expense tracking work? ↓
thalionexaro is a comprehensive expense tracking platform designed for Australian
businesses and individuals. Our system automatically categorises transactions,
generates detailed reports, and provides real-time insights into your spending
patterns. The platform connects securely with your bank accounts and credit cards
to streamline the entire expense management process.
Which devices and browsers are supported? ↓
thalionexaro works seamlessly across all major browsers including Chrome, Firefox,
Safari, and Edge. Our mobile app is available for both iOS and Android devices. The
web platform is fully responsive, so you can access your expense data from tablets,
laptops, or desktop computers with equal functionality.
How secure is my financial data? ↓
We employ bank-level encryption and comply with Australian Privacy Principles. Your
data is stored in secure Australian data centres with multiple backup systems. We
use read-only connections to your financial institutions, meaning we can only view
transactions, never initiate them. All team access is logged and monitored for
security purposes.
Can I import existing expense data? ↓
Yes, thalionexaro supports importing data from CSV files, Excel spreadsheets, and most
popular accounting software including Xero, MYOB, and QuickBooks. Our import wizard
guides you through the process and automatically maps your existing categories to
our system. Historical data can be imported going back up to seven years.
Getting Started
+What's included in the free trial? ↓
Our 30-day free trial includes full access to all features: unlimited expense
tracking, receipt scanning, automatic categorisation, custom reporting, and team
collaboration tools. You can connect up to three financial accounts and invite up
to five team members. No credit card required to start, and you can upgrade anytime
during or after the trial period.
How long does initial setup take? ↓
Most users complete setup within 15-20 minutes. This includes connecting your
primary bank account, customising expense categories, and uploading your business
logo. Our onboarding checklist guides you through each step, and you can start
tracking expenses immediately while fine-tuning settings in the background.
Do I need accounting knowledge to use thalionexaro? ↓
Not at all. thalionexaro is designed for business owners, not accountants. We use plain
English throughout the interface and provide helpful tooltips for any technical
terms. Our smart categorisation learns from your spending patterns, and our support
team includes business advisors who can help you understand your financial reports
without jargon.
Can I migrate from other expense tracking tools? ↓
We offer free migration assistance for customers switching from other platforms.
Our team can help transfer your data, recreate custom categories, and ensure your
reporting continues without interruption. We've successfully migrated data from
over 50 different expense management systems and accounting platforms.
Support & Training
+What support options are available? ↓
We provide multiple support channels: live chat during business hours (9 AM - 6 PM
AEST), email support with response within 4 hours, and phone support for urgent
technical issues. Premium customers also get access to dedicated account managers
and priority technical support with guaranteed response times.
Are there training resources available? ↓
Yes, we offer comprehensive training through multiple channels. Our knowledge base
contains over 200 articles and video tutorials. We run weekly webinars covering
different aspects of expense management, and recorded sessions are available
on-demand. Premium customers can book one-on-one training sessions with our
specialists.
How often do you release updates? ↓
We release minor updates bi-weekly and major feature updates monthly. All updates
are automatically applied to your account with no downtime. We maintain a public
roadmap where customers can vote on upcoming features, and we send detailed release
notes explaining new functionality and improvements.
Can I provide feedback or request features? ↓
Absolutely! We actively encourage customer feedback through our in-app feedback
widget, quarterly user surveys, and monthly focus groups. Many of our most popular
features originated from customer suggestions. We also maintain a feature request
portal where you can submit ideas and track their development progress.
Still Have Questions?
Our support team is ready to help you get the most out of thalionexaro's expense tracking platform
Contact Our Team